9 Hexton Avenue
Detroit, MI 48220
Dear Ms Boroshvili,
Thank your for your telephone call of September 5 reporting an item on your credit card statement that had been charged twice. We contacted the merchant in question and this error has (1)_____ been rectified.
The amount overcharged last month will now be credited to your account and will (2)______ on your statement next month.
We would like to take this opportunity to apologize for the inconvenience that this error has caused you. Unfortunately, the problem was (3)_____ our control, and resulted from an error on the part of the merchant from whom you made the purchase. Please do not hesitate to contact us again in the future in the event of any further problems with your credit card billing.